Privacy policy

At FI Solutions Inc. we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as international regulations such as the General Data Protection Regulation (GDPR) for EU residents. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website, sign up for services, or communicate with us. The types of information we may collect include:

• Personal Identifiable Information (PII): Name, email address, phone number, company name, job title, and other personal details that you provide.
• Usage Data: Information about how you access and use our website, such as IP addresses, browser type, pages visited, time spent on our site, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website, including remembering your preferences. Cookies are small files stored on your device. You may disable cookies in your browser settings, but this may impact site functionality.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our website and services.
• To communicate with you regarding inquiries, updates, or promotional offers.
• To customize the content and features of our website based on your preferences.
• To analyze website traffic and user engagement to improve the user experience.
• To comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information, including encryption and secure servers. Despite these efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party providers who assist us in operating our website, conducting business, or providing services (e.g., hosting, analytics).
• Legal Compliance: We may disclose your information as required by law or legal process, such as to comply with a subpoena or to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Your Rights and Choices

Under Canadian Law (PIPEDA) and EU Law (GDPR), you have certain rights regarding your personal information:

• Access and Correction: You can request access to your personal data and request corrections or updates if any information is inaccurate.
• Data Portability: You have the right to request your data in a structured, commonly used, and machine-readable format for transfer to another organization.
• Opt-Out: You can opt-out of receiving marketing communications by clicking the “unsubscribe” link in any promotional emails or by contacting us directly.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal information, subject to certain conditions (e.g., legal or regulatory obligations).
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain situations.
• Cookies: You can manage your cookie preferences through your browser settings. Please note that blocking or disabling cookies may affect your ability to use some parts of our website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. International Data Transfer

If you are accessing our website or services from outside Canada, please be aware that your information may be transferred to and processed in Canada or other countries. These countries may have different data protection laws than your country of residence, but we take steps to ensure that your personal information is protected according to this Privacy Policy and applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page with an updated effective date. We encourage you to review this policy periodically.